Refund policy

LINEUP PROVISIONS: RETURN AND REFUND POLICY

Lineup ships premium, perishable meat. For safety reasons we cannot accept returns on opened or thawed product.

PRE-ORDERS AND FOUNDING MEMBERS

Founding Member boxes are sold as pre-orders. You pay the full box price when you place your pre-order, and your box ships with the First Drop. Your pre-order is fully refundable at any time until it ships. Email team@lineupprovisions.com and we will refund the full amount to your original payment method, no questions asked. Once your box ships, the perishable-product terms below apply.

DAMAGED OR INCORRECT DROPS

If your Lineup Drop arrives damaged, spoiled, or with the wrong product, contact us within 48 hours of delivery. Send a photo of the box and the issue to team@lineupprovisions.com. We will refund or replace at no cost.

NEVER RECEIVED

If tracking shows delivered but you cannot locate the package, contact us within 48 hours. We will work with the carrier and replace the drop at no cost.

SKIP, SWAP, OR CANCEL A DROP

Once subscriptions begin, you can skip a drop, swap your box, or change cadence from your customer account at any time before that drop processes. See the Cancellation Policy for full subscription terms.

REFUND TIMING

Approved refunds process back to your original payment method within 5 to 10 business days.

CONTACT

Email team@lineupprovisions.com with any return or refund questions.

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SHIPPING POLICY (paste whole — replaces "tbd")

LINEUP PROVISIONS: SHIPPING POLICY

PRE-ORDER SHIPPING

Founding Member boxes are pre-orders. You pay in full when you pre-order, and your box ships with the First Drop. First Drop is targeted for Fall 2026. We will email every Founding Member the exact ship date as it approaches. Your pre-order is fully refundable until it ships.

HOW WE SHIP

Every box is vacuum-sealed, flash-frozen, and packed with dry ice in an insulated shipper, built to stay frozen for two to three days in transit.

WHERE WE SHIP

We launch Southeast-first: Georgia and the surrounding states, expanding across the country as we grow. If you pre-order from outside the current footprint, your pre-order stays fully refundable until First Drop ships, so you can hold your Founding Member spot while we expand toward you. We do not yet ship to Alaska or Hawaii.

SHIPPING COSTS

Any shipping cost is calculated and shown at checkout before you pay.

DELIVERY ISSUES

If your drop arrives damaged or never arrives, contact team@lineupprovisions.com within 48 hours of delivery. See our Return and Refund Policy for full terms.

CONTACT

Email team@lineupprovisions.com with any shipping questions.